Refund policy

Return & Refund Policy – Zwedo

At Zwedo, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided the product meets our return conditions.

To be eligible for a return:

- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, accessories, and any included items.
- You must provide your order number or proof of purchase.
- The return request must be submitted within the applicable return period.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such exclusions will be communicated clearly on the relevant product page.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

- Your order number.
- Clear photographs or a video showing the issue.
- A brief description of the problem.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, as applicable.

3. Non-Returnable Products

Some products may not be eligible for return, including:

- Products explicitly marked as non-returnable before purchase.
- Used or damaged products where the damage was caused after delivery by the customer.
- Products missing essential components, accessories, or original packaging, except where the issue was caused by our error.
- Personal-care or hygiene-sensitive products that cannot be resold for hygiene reasons, where legally permitted.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team using the contact details provided on our website.
2. Share your order number and the reason for your return.
3. Provide photographs or other evidence if requested.
4. Wait for our team to confirm your return request and provide return instructions.
5. Pack the product securely and follow the instructions provided.

Please do not send products back before receiving return instructions.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved:

- Refunds will generally be issued to the original payment method.
- Prepaid order refunds will be initiated within 5–7 business days after approval.
- The time taken for the refund to appear in your account may depend on your bank or      payment provider.
- For cash-on-delivery orders, we may request valid bank or other payment details to         process an eligible refund securely.

   If your refund is delayed beyond the expected period, please contact our customer         support team.

6. Exchange Policy

Exchanges may be available for products that are damaged, defective, or incorrectly delivered, subject to stock availability.

If an exchange is unavailable, we will discuss an appropriate alternative, such as a refund, where applicable.

7. Return Shipping Charges

If the return is due to a damaged, defective, incorrect, or incomplete product, Zwedo will arrange or cover reasonable return shipping costs, as applicable.

For other eligible returns, return shipping charges and any applicable deductions will be communicated before the return is completed.

No deduction will be made where prohibited by applicable law.

8. Order Cancellation

You may request cancellation before your order is shipped by contacting our customer support team.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy, where eligible.

Any eligible refund for a cancelled prepaid order will generally be initiated within 5–7 business days after cancellation is confirmed.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment app.
2. Contact your bank or payment provider to check for pending transactions.
3. If the refund is still missing after the expected processing period, contact Zwedo support with your order number.

10. Contact Us

For return, exchange, cancellation, or refund assistance, please contact us through the contact information listed on our website.

Zwedo Customer Support

Email: [zwedo.in@gmail.com]

WhatsApp: [8791629235]

Business Address: [Nagla teeka, Hathras ]

We appreciate your trust in Zwedo and thank you for shopping with us.

Zwedo – Shop with Confidence.